The Disney Fantasy part 1

Well, I’m back from my wonderful Disney trip to New York, safe, sound – and thoroughly, utterly and completely spoiled. I was with Disney PRs Nikki and Laura, Lydia from Virgin Holidays and a really lovely group of journalists. We spent many happy hours making up James Bond/food mash-up film titles (the best was ‘Fiiiiishfiiiiinger’, …

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The only way is up

I am indebted to my big brother for the news that companies have things called ‘escalation departments’. These are places where you can go when you don’t feel your enquiry or complaint is being handled properly. Does anyone ever feel their complaint is being handled in the right way? I know from my experience with …

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